After pulling the plug on a cumbersome deployment of new online permitting and licensing software, City of Arcata, CA, officials turned to a partnership with OpenGov, the leader in modern cloud software for our nation’s cities, for a more practical and effective solution.
Officials for the City, located on the northern California Coast, spent 18 months struggling to deploy another permitting software with no success. Meanwhile, its neighbor to the south, Eureka, was researching OpenGov Citizen Services. So, Arcata’s team decided to follow suit. What they noticed was an immediate difference in product usability and the level of support. That’s when they decided a partnership with OpenGov was in their future.
OpenGov Citizen Services simplifies how the City will serve its residents and businesses with the ability to apply and pay for building permits, business licenses, pet licenses, and more 24/7, whenever it’s convenient for them. Once permits enter the system, a visual workflow shows residents and City staff where licenses and permits are in the review process. Plus, City staff no longer have to call or email each other with comments or questions. They can communicate and collaborate right in the portal, saving time for more pressing initiatives.
The City of Arcata joins more than 1,100 public sector organizations leveraging OpenGov to revolutionize work processes with cloud-based software designed specifically for the needs of government.
OpenGov is the leader in modern cloud software for our nation’s cities, counties, and state agencies. On a mission to power more effective and accountable government, OpenGov serves more than 1,100 agencies across the U.S. Built exclusively for the unique budgeting, financial management, and citizen services needs of the public sector, the OpenGov ERP Cloud makes organizations more collaborative, digitizes mission-critical processes, and enables best-in-class communication with stakeholders.