The global cloud-based contact center market reached a value of US$ 17.7 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 63.8 Billion by 2027, exhibiting a CAGR of 23.10% during 2022-2027.
A cloud-based contact center involves combining several communication channels into a single system for enabling agents to connect with customers over an email, phone call, or instant message while maintaining consistent records. It offers workforce management tools that aid agents and supervisors in managing their time effectively. Consequently, cloud-based contact centers find extensive applications across numerous sectors, such as banking, financial services and insurance (BFSI), consumer goods, retail, healthcare, manufacturing, telecommunication, information technology (IT), etc.
- Historical: 2016-2021
- Base Year: 2021
- Forecast Year: 2022-2027
Cloud-based Contact Center Market Trends and Drivers:
The growing demand for cloud computing services, owing to their scalability, affordability, flexibility, and features, is primarily driving the cloud-based contact center market. In addition to this, the emerging trend among organizations of migrating their contact center operations from traditional on-premises models to the cloud is further catalyzing the market growth.
Request Free Sample Report: https://www.imarcgroup.com/cloud-based-contact-center-market/requestsample
Moreover, cloud-based contact centers allow agents to work remotely and help in improving their productivity and overall operational efficiency. This, along with the various advantages offered by cloud-based contact centers, including excellent security, reliability, and convenience at affordable prices, is also positively influencing the global market.
Apart from this, the elevating digitalization levels in the banking, financial service and insurance (BFSI) industry to provide enhanced services, reduce human errors, and save time are acting as significant growth-inducing factors. Furthermore, the rising utilization of contact center as a service (CCaaS) technology to minimize ownership costs, reduce downtime, and ensure business continuity is projected to fuel the cloud-based contact center market in the coming years.
Note: We are regularly tracking the direct effect of COVID-19 on the market, along with the indirect influence of associated industries. These observations will be integrated into the report.
Global Cloud-based Contact Center Market 2022-2027 Analysis and Segmentation:
The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.
3CLogic, 8×8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage.
Ask Analyst for Customization and Explore Full Report with TOC & List of Figure: https://bit.ly/3DDqhfX
The report has segmented the market on the basis of region, component, deployment mode, organization size and end use industry.
Breakup by Component:
- Automatic Call Distribution
- Agent Performance Optimization
- Interactive Voice Response
- Computer Telephony Integration
- Analytics and Reporting
- Professional Services
- Managed Services
Breakup by Deployment Mode:
- Public Cloud
- Private Cloud
- Hybrid Cloud
Breakup by Organization Size:
- Small and Medium-sized Enterprises
- Large Enterprises
Breakup by End Use Industry:
- IT and Telecom
- Media and Entertainment
- Logistics and Transport
Breakup by Region:
- North America: (United States, Canada)
- Asia Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
- Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
- Latin America: (Brazil, Mexico, Others)
- Middle East and Africa
Inquire Before Buying: https://www.imarcgroup.com/request?type=report&id=5265&flag=F
If you want latest primary and secondary data (2022-2027) with Cost Module, Business Strategy, Distribution Channel, etc. Click request free sample report, published report will be delivered to you in PDF format via email within 24 to 48 hours of receiving full payment.
Key highlights of the report:
- Market Performance (2016-2021)
- Market Outlook (2022- 2027)
- Porter’s Five Forces Analysis
- Market Drivers and Success Factors
- SWOT Analysis
- Value Chain
- Comprehensive Mapping of the Competitive Landscape
If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.
IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.
IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.
Browse Related Reports:
- Gas Engine Market Share, Trends, Industry Growth, Opportunities and Forecast to 2027
- Aluminum Hydroxide Market Share, Trends, Industry Growth, Opportunities and Forecast to 2027
IMARC Services Private Limited. 30 N Gould St Ste R Sheridan, WY 82801 USA – Wyoming Email: [email protected] Tel No:(D) +91 120 433 0800 Americas:- +1 631 791 1145 | Africa and Europe :- +44-702-409-7331 | Asia: +91-120-433-0800, +91-120-433-0800