The Global Conversational AI market size is predicted to reach $22.1 billion by 2030, growing at a CAGR of 19% during the forecast period 2023-2030 according to the latest market research report published by IndustryARC. The primary factors influencing the market growth are the decreased chatbot development costs, demand for AI-powered customer support services, and omnichannel implementation, finds IndustryARC in its recent report, titled “Conversational AI Market – By Component (Platform, Services, Support and Maintenance, Training and Consulting, System Integration), By Type (Chatbots, Intelligent Virtual Assistant), By Deployment Model (Cloud, On-Premise), By Organization Size (Large Enterprises, Small & Medium Enterprises), By Technology (Machine Learning, Deep Learning, NLP, Automatic Speech Recognition), By Mode of Integration (Web Based, App Based, Telephonic), By Business Function (Sales, Finance, HR, Operations, IT Service Management), By Industry Vertical (BFSI, Healthcare, Government & Public Sector, IT & Telecom, Retail & E-Commerce, Educational, Others), By Geography – Global Opportunity Analysis & Industry Forecast, 2023-2030.”

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North America to Dominate the Market:

North America accounted for over 38% of global sales in 2022. The quick expansion of the regional market is being fueled by both the widespread use of cutting-edge technology and the escalating need for customer support services utilizing AI. In order to meet and support the needs of their clients, the majority of North American businesses are also investing in technology improvements. Conversational AI is increasingly in demand because of, the population’s fast rising focus on adopting augmented reality (AR), virtual reality (VR), robots, and artificial intelligence (AI),. This would support the delivery of knowledgeable services and technology for Conversational AI.

Conversational AI Market 2023-2030: Segmentation

By Component


  • Platform
  • Services
  • Support and Maintenance
  • Training and Consulting
  • System Integration

By Type

  • Chatbots
  • Intelligent Virtual Assistant

By Deployment Model

  • Cloud
  • On-Premise

By Organization Size

  • Large Enterprises
  • Small and Medium Enterprises

By Technology

  • Machine Learning
  • Deep Learning
  • NLP
  • Automatic Speech Recognition

By Mode of Integration

  • Web Based
  • App Based
  • Telephonic

By Business Function

  • Sales
  • Finance
  • HR
  • Operations
  • IT Service Management

By Industry Vertical

  • BFSI
  • Healthcare
  • Government & Public Sector
  • IT & Telecom
  • Retail & E-Commerce
  • Educational
  • Others

By Region

  • Asia-Pacific
  • South America
  • Europe
  • North America
  • Rest of the World

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Conversational AI Market Report – Key Takeaways:

  • The Asia Pacific region exhibits the most rapid growth rate


Throughout the forecast period, it is predicted that the Asia-Pacific area would see the fastest growth rate. The increase is a result of businesses being more knowledgeable about cutting-edge customer care services and technology. Additionally, the e-commerce market is developing, with conversational Al gaining popularity in the retail business. Apart from this, consultancy and healthcare are making technical strides, and internet coverage in this field is rising.

  • Retail and E-commerce End User Segment to dominate the market

In 2022, the market was driven by the retail & eCommerce sector, which accounted for over 21% of worldwide revenue. The retail and e-commerce businesses may provide clients with better service by using persuading, more expressive, and sophisticated conversational AI tools and strategies. Companies provide chatbots and virtual assistants for around-the-clock customer care thanks to conversational AI. These AI-powered customer care agents can address common consumer queries, provide product information, aid with order tracking, and offer post-purchase support. Conversational AI reduces response times and boosts customer satisfaction by offering quick, individualized assistance.

  • Al-driven growth in public sector use of digital experiences

Governments worldwide are actively pursuing large-scale digital transformation initiatives. Public sector organizations are increasingly inclined to embrace conversational AI solutions to enhance the citizen experience. One significant driver of this trend is the global expectation among citizens for seamless online engagement with their governments. This expectation is fueled by the growth of digital-native populations and the widespread use of mobile devices. To meet this rising demand, more government entities and public sector initiatives are embracing conversational AI to improve efficiency and human productivity. This approach streamlines the process of delivering citizen services digitally, all while ensuring that people remain at the center of these interactions. According to data released by, a leading provider of enterprise-grade conversational AI solutions, the company has already served over 2.7 million unique clients within the government sector worldwide. This number is expected to continue growing in 2023 and beyond.

  • Privacy and security breaches can be a restraint on the market growth

With ever-changing times, all businesses are slanted towards utilizing conversational chatbots to viably lock in with clients. Conversational Al is subordinate on amassing information to reply user questions, it is additionally helpless to protection and security breaches. Creating conversational Al apps with tall security and security benchmarks and checking frameworks will offer assistance to construct believe among end users, eventually expanding chatbot utilization over time. A number of of the dangers such as worker pantomime, ransomware and malware, phishing, whaling, and bot repurposing which can lead to information burglary and adjustments, can cause significant hurt to the organization and clients. Besides, the components for recognizing and settling such security imperfections ceaselessly advance to guarantee early recognizable proof and determination. The security vulnerabilities postured by sending conversational Al arrangements are distant more shifted and unusual, consequently falling into the danger and powerlessness categories.

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Key Opportunity Analysis:

Rising usage of generative models in Conversational Al

The combination of generative AI and the growing ChatGPT trend presents a significant opportunity in the conversational AI market. Generative models can empower developers to streamline manual, time-consuming tasks, especially within enterprises aiming to solve practical business challenges. This includes research into personalized responses and recommendations based on individual user data and the use of ChatGPT to build customer-assisting chatbots. Additionally, the emergence of hybrid models that blend generative and discriminative techniques is expected to enhance efficiency across tasks like image classification, language translation, and natural language processing. While there is ongoing progress in using these tools effectively for enterprise use cases, Generative AI for Conversational AI represents a rapidly developing and exciting domain within artificial intelligence. With AI’s continuous evolution, numerous generative AI companies are harnessing the capacity to generate human-like responses in conversational settings. This has the potential to revolutionize our interactions with machines, leading to more natural, tailored conversations that cater to individual preferences and needs.

Rising Demand for Self-Service

Consumers today prefer self-service options because they provide a sense of empowerment and independence. They want to access information, make transactions, and find solutions to their problems on their terms and at their convenience. Self-service options powered by conversational AI are faster and more efficient than traditional methods. Users can get immediate answers to their questions or complete tasks without waiting for human assistance. Conversational AI solutions operate round the clock, allowing users to access self-service options at any time, including outside of regular business hours. This availability aligns with the modern lifestyle, where people expect services to be accessible at any hour.

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The Report also covers the following Areas:

  • Conversational AI Market Size and Forecast
  • Conversational AI Market Trends
  • Conversational AI Market Analysis by Component

Conversational AI Market 2023-2030: Key Highlights

  • CAGR of the market during the forecast period 2023-2030
  • Value Chain analysis of key stake holders
  • Detailed analysis of market drivers and opportunities during the forecast period
  • Conversational AI Market size estimation and forecast
  • Analysis and predictions on end users’ behavior and upcoming trends
  • Competitive landscape and Vendor market analysis including offerings, developments, and financials
  • Comprehensive analysis of challenges and constraints in the Conversational AI Market

Covid and Ukrainian Crisis Impact:

The development of conversational AI-based technologies, such as conversational bots, was significantly boosted by the COVID-19 epidemic in 2020 and is expected to continue through the end of 2021. However, a few issues brought on by the COVID-19 pandemic, such a lack of skilled workforce and partial or complete lockdowns globally, had the most influence on the sector. The fast use of chatbot solutions in the healthcare, retail & e-commerce, and telecommunications industries, on the other hand, is anticipated to drive growth in the conversational AI market.

The crisis in Russia and Ukraine might sabotage supply chains, hurting the manufacturing and distribution of the hardware parts, software platforms, and other technologies needed to develop conversational AI solutions. It’s possible that this interruption would cause delays or shortages, which will affect how well businesses can supply their goods and services. Businesses in the conversational AI sector may have contacts, alliances, or clientele from both the Russian and Ukrainian markets. These conflicts can become strained, which might change business ties or consumer behaviour.

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List of Key Market Players inConversational AI Market:

The Conversational AI Market is fragmented with several global and regional companies operating with expansive manufacturing capabilities and extensive distribution networks. The key companies profiled are listed below:

  • Amazon Web Services, Inc.
  • IBM Corporation.
  • Artificial Solutions Holding ASH AB
  • Baidu, Inc.
  • Conversica, Inc.
  • Microsoft Corporation
  • Oracle Corp.
  • Google LLC
  • ai, Inc.

Related Reports:

Chatbot Market-  The demand of Chatbots has increased considerably, bots are surrounding us today such as Google Assistant, Apple Siri, Amazon Alexa which are simplifying our life by automating mundane tasks, helping in our daily tasks and improving end-user experience.

Artificial Intelligence Market The Artificial Intelligence Market is estimated to reach US$400.9 billion by 2027, growing at a CAGR of 37.2% during the forecast period 2022-2027. It is used in the internet of things for multiple tasks including cloud computing, customer relationship management, data analysis, facial recognition technology, fraud detection and predictive analysis.

Intelligent Virtual Assistant Market This is anticipated the need for improved efficiency across service-based companies and the integration of Artificial Intelligence (AI)-powered Smart Virtual Assistant (IVA) among various devices such as tablets, computers and smartphones will boost the market.

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IndustryARC’s goal is to provide the right information required by the stakeholder at the right point in time, in a format which assists an intelligent and informed decision-making process.


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